Maintenance has completed

The issue has been resolved.

Incident has been resolved.

This incident is now resolved. The issue where some clients were unable to log in via the web UI and were returned to the login page has been fixed, and logins are working normally again. Thanks for your patience.

Mobile app and API access were unaffected throughout.

Trading, deposits and withdrawals are live again

Incident has been resolved.

Incident has been resolved.

Core (CORE) trading is live again

Security incident resolved

The issue affecting crypto withdrawals on the ETH blockchain has now been solved.

The issue is now fixed and crypto withdrawals are being processed.

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Deposits and withdrawals are opened again

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the API incident.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.

Thank you for again your cooperation and understanding throughout this process.

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the Web3 wallet incident.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.

Thank you for your cooperation and understanding throughout this process.

Following the incident regarding Kite Foundation, Bitvavo will resume deposits and withdrawals.

Following the incident regarding CRO, Bitvavo will resume deposits and withdrawals.

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto trading incident.
If you encounter any further issues or have any questions, please don't hesitate to reach out to us.
Thank you for again your cooperation and understanding throughout this process.

The security incident involving the Icon (ICX) network has been resolved. ICX deposits and withdrawals are available again.

Thank you for your patience and understanding.

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the Web3 wallet incident.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.

Thank you for your cooperation and understanding throughout this process.

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the staking incident.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.

Thank you for again your cooperation and understanding throughout this process.

Following confirmation from both the MANTRA team and our custodian, deposits and withdrawals for MANTRA (MANTRA) have been re-enabled and are operating normally.

This incident has been resolved. Thank you for your patience and understanding.

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto trading incident.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.
Thank you for again your cooperation and understanding throughout this process.

After thorough testing and monitoring we ensured that everything is functioning as expected and users will be able to onboard successfully after completing the Margin quiz without being stuck. Fix was released on both Android and iOS app versions.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.

Thank you for again your cooperation and understanding throughout this process.

The connectivity issue affecting FIX API customers using AWS Direct Connect at the Equinix FR5 location in Frankfurt has been resolved.

Connectivity has been restored, and the FIX API is operating normally.

Thank you for your patience and understanding.

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto trading incident.
If you encounter any further issues or have any questions, please don't hesitate to reach out to us.
Thank you for again your cooperation and understanding throughout this process.

Maintenance has completed

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the mobile app incident.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.

Thank you for again your cooperation and understanding throughout this process.

Our team has implemented the necessary fixes and confirmed that everything is working as expected.

If you experience any further issues or have questions, please contact our support team.

Thank you for your patience and understanding.

Our team has implemented the necessary fixes and confirmed that everything is working as expected.

If you experience any further issues or have questions, please contact our support team.

Thank you for your patience and understanding.