Thank you once again for your continued patience and understanding. We are now in the final stages of the UXLINK migration process. While some final details are still being coordinated, we expect to have everything finalized shortly. We will provide a comprehensive update, including the next steps and expected timeline for the resumption of trading, deposits, and withdrawals, by Wednesday of next week at the latest. As always, we want to reassure you that your funds remain safe throughout this process. We appreciate your continued support as we work to ensure a smooth and secure migration.

We have identified the rootcause of the issue affecting proof of address verification for German users. We are now exploring the best solution to restore normal verification as soon as possible. German customers can still access their Bitvavo account, but uploading proof of address is not possible until this is fixed. We will keep you updated on our progress.