We have identified an issue affecting FIAT deposits made using VISA credit cards issued by Rabobank. Users attempting to top up their Bitvavo balance with these cards may currently be unable to complete the transaction.

Our team is actively working with Rabobank and our payment service provider to resolve this as quickly as possible.

In the meantime, we recommend using an alternative payment method to top up your balance. We will provide updates as soon as more information becomes available.

Thank you for your understanding.