The migration to the new UXLINK (ERC-20) tokens has been successfully completed and all eligible users have now received their new UXLINK tokens. Trading, deposits, and withdrawals for UXLINK are fully open again. No further action is required from users. This digital asset may carry higher volatility and risk. We recommend doing your own research before trading. Thank you to all users for their patience and understanding throughout this process.

The UXLINK (ERC-20) token migration has been completed, and all eligible users have received their new UXLINK tokens. Trading and deposits for UXLINK are now open again. Withdrawals remain temporarily unavailable while final checks are being completed to ensure full functionality and secure processing. This digital asset may carry higher volatility and risk. We recommend doing your own research before trading. Our team is monitoring the final steps closely and will share another update once withdrawals are fully re-enabled. Thank you for your patience and understanding during this process.

Bitvavo has agreed timelines with the UXLINK team to receive the new UXLINK (ERC-20) tokens and is currently finalizing the last steps to complete the migration. The full process is expected to be completed early next week. All users who are eligible for the swap will be informed per email and in-app messages. Estimated timeline of the migration: - Monday, 3 November 2025: The new UXLINK tokens will be assigned to the affected users. - Tuesday, 4 November 2025: Trading, deposits, and withdrawals for the new UXLINK tokens opens. No action is required by you, the migration will be automatically processed for all eligible users. Please note that during the migration process, your UXLINK balance may temporarily be shown as zero. This will resolve automatically once the new tokens are credited. We appreciate the patience and understanding of our users throughout this process and will provide another update once the migration is fully completed.

We’re still in contact with the UXLINK project team regarding the next steps for the token migration. At this time, we have not yet received the new tokens and therefore do not yet have an estimated timeline for completing the token migration and resuming trading. We’ll share a new update as soon as we receive further information or when we have a clear timeline from the project team. In any case, we’ll provide another update by Thursday, 30 October, 17:00 CET, even if there are no major changes. Thank you for your continued patience.

We are currently preparing for the UXLINK token migration in coordination with the project team. Bitvavo will execute the migration at a 1:1 ratio, based on user balances from the official snapshot provided by UXLINK, taken at 14:55 UTC on 22 September 2025. At this time, only users with UXLINK balances prior to this snapshot will be included in the migration. Users who purchased or deposited UXLINK after the snapshot will not be included in this first phase. We are actively discussing next steps with the UXLINK team to explore possible solutions for these users and will share updates as soon as we receive confirmation from the project. For now, users who bought after the snapshot will not be included in the swap. Users can choose to keep their old UXLINK tokens on Bitvavo or withdraw them to an external wallet at any time. Thank you for your patience as we work to complete this process securely and fairly. Your funds remain safe.

Thank you once again for your continued patience and understanding. We are now in the final stages of the UXLINK migration process. While some final details are still being coordinated, we expect to have everything finalized shortly. We will provide a comprehensive update, including the next steps and expected timeline for the resumption of trading, deposits, and withdrawals, by Wednesday of next week at the latest. As always, we want to reassure you that your funds remain safe throughout this process. We appreciate your continued support as we work to ensure a smooth and secure migration.

Thank you for your continued patience. We would like to inform you that we remain in active communication with the UXLINK project team as we work toward completing the migration process. While we are still awaiting the necessary details to proceed, we understand the importance of keeping you informed. We aim to provide a more detailed update later this week, including the next steps and expected timelines. We appreciate your understanding and assure you that your funds remain safe during this time.

Thank you for your continued patience. We would like to share an update on the UXLINK situation. We are preparing for the migration. At this stage, trading, deposits, and withdrawals remain temporarily unavailable. Once the migration is complete, we will provide a follow-up update with the timeline for reopening trading and enabling deposits and withdrawals. Currently, we are awaiting further guidance from the project team on the exact migration process. Until we receive this clarity, we are not able to finalize the migration. We appreciate your patience and understanding as we work to ensure a smooth migration. Please be assured that your funds remain safe throughout this process.

Thank you for your continued patience. We would like to share an update on the UXLINK situation. We are preparing for the migration. At this stage, trading, deposits, and withdrawals remain temporarily unavailable. Once the migration is complete, we will provide a follow-up update with the timeline for reopening trading and enabling deposits and withdrawals. Our team is in close contact with the UXLINK project to complete the final steps of the process. To keep you informed, we commit to providing another update tomorrow at 16:00 (CET), so you have clarity before the weekend. We appreciate your patience and understanding as we work to ensure a smooth migration. Please be assured that your funds remain safe throughout this process.

First of all, thank you for your patience so far. We understand how important it is to receive clarity on the UXLINK situation and regret that we are not yet able to provide a final update.

At this moment, we are still working on the last steps of the resolution process. We remain in close contact with the UXLINK team; however, their responses have been slower than anticipated.

We do expect to have more clarity within the coming 2–3 days, especially as the project’s migration is set to begin tomorrow. Once we have received the necessary details, we will immediately communicate the next steps.

We sincerely apologize for the delay and the inconvenience this situation may cause. Please know that we are doing everything we can to resolve this matter as quickly and transparently as possible.

Thank you again for your patience and understanding.

We would like to inform you that we remain in close coordination with the UXLINK team and are currently awaiting further direction from their side to proceed with the next steps of the token swap process. We understand the importance of this matter and appreciate your continued patience as we work towards a fair and secure resolution. We will provide a further update no later than Monday, 16:00 CEST. Thank you for your understanding and cooperation.

On September 22nd, the UXLINK smart contract was compromised. We are currently working closely with the UXLINK team to ensure a fair resolution:

• If you held UXLINK on Bitvavo before the hack, or purchased it on Bitvavo after the hack, you will be eligible for a 1:1 token swap.

• If you deposited UXLINK from a DEX pool or another CEX, your deposit is under review by both the UXLINK team and Bitvavo to determine eligibility for a 1:1 swap.

Although the exact timeline is still being finalized, we expect the process to take around five more days. In the meantime, UXLINK is working to finalise the swap terms and complete the necessary technical preparations. To ensure a smooth transition, trading and deposits/withdrawals of UXLINK will remain suspended until the swap is fully completed. This decision followed after the hack of the UXLINK smart contract, which resulted in an inflated token supply of UXLINK and a severe impact on the market price, making trading unsafe at this time. We sincerely apologize for the inconvenience and appreciate your understanding. For the latest updates, please refer to UXLINK’s official statement on X (Twitter)

We want to inform you about the current status of UXLINK on Bitvavo:

• Trading, deposits, and withdrawals for UXLINK are temporarily paused due to a security incident with its smart contract.

• All orders are frozen → you cannot place, cancel, or execute trades.

• Any open limit orders will remain in the book but will not be matched.

• Error messages you may see are expected while the market is disabled.

• There is no confirmed ETA for reopening; we are awaiting UXLINK’s incident report and recovery plan.

• Customer funds on Bitvavo remain safe — this suspension is a precautionary measure to protect users.

Thank you for your cooperation and understanding.

We have temporarily blocked UXLINK transactions due to a security breach involving UXLINK’s wallet infrastructure. Please see the announcement from UXLINK here. At this time, we do not have an ETA on when the market will reopen. Our team is in active discussions with the UXLINK team to assess the situation and determine next steps. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.

We have temporarily blocked UXLINK transactions due to a security breach involving UXLINK’s wallet infrastructure. Please see the announcement from UXLINK here.

Our team is actively monitoring the situation and working to ensure the safety of your funds. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.