Technical Difficulties Affecting the Mobile App Performance
Resolved·Degraded performance

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the mobile app incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

Thu, Sep 11, 2025, 09:12 AM
(5 days ago)
·
Affected components
Mobile App
Updates

Resolved

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the mobile app incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

Thu, Sep 11, 2025, 09:12 AM

Monitoring

Our team has implemented the necessary fixes. We have conducted thorough testing to ensure that everything is functioning as expected. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this

Wed, Sep 10, 2025, 04:55 PM(16 hours earlier)

Identified

We are currently in the process of implementing the solution to address the mobile app issues that were identified earlier. Our team is working diligently to ensure that the necessary fixes are applied accurately and efficiently. We appreciate your continued patience and understanding during this time.

Wed, Sep 10, 2025, 09:27 AM(7 hours earlier)

Identified

We are pleased to inform you that we have identified the root cause of the mobile app issue. We are now proceeding with the necessary steps to address and resolve the issue. We will keep you updated on our progress.

Tue, Sep 9, 2025, 12:18 PM(21 hours earlier)

Investigating

We are still seeing degraded performance on the mobile app. Our team is still actively investigating the issue and analyzing the root cause. We appreciate your continued patience as we work towards resolving this issue.

Mon, Sep 8, 2025, 08:42 AM(1 day earlier)

Investigating

We are seeing degraded performance on the mobile app especially affecting Android users. Our team is still actively investigating the issue and analyzing the root cause. We appreciate your continued patience as we work towards resolving this issue and a new app will be pushed soon. Meanwhile you continue using our services through web and mobile browser.

Fri, Sep 5, 2025, 11:21 AM(2 days earlier)