Fiat deposit service not working
Resolved·Degraded performance

We're happy to let you know that euro deposits are now working as expected on both the mobile app and the web platform. The issue has been resolved and a fix has been applied. Thank you for your patience and understanding.

Tue, Apr 22, 2025, 07:39 AM
(7 months ago)
·
Affected components
Fiat Deposits
Updates

Resolved

We're happy to let you know that euro deposits are now working as expected on both the mobile app and the web platform. The issue has been resolved and a fix has been applied. Thank you for your patience and understanding.

Tue, Apr 22, 2025, 07:39 AM

Investigating

Unfortunately, we're still unable to reopen deposits, as our partner is continuing to experience issues with their deposit service. Their team is actively working to resolve the problem as quickly as possible. We'll share updates as we make progress. Thank you for your patience and understanding.

Mon, Apr 21, 2025, 07:02 PM(12 hours earlier)

Monitoring

We've identified the cause of the issue. Our payment partner, Adyen, experienced a disruption with the relevant service. The situation is now being resolved, and deposits should be available again within approximately 15 minutes. Thank you for your patience and understanding.

Mon, Apr 21, 2025, 06:25 PM(36 minutes earlier)

Investigating

We're currently experiencing an issue affecting fiat deposits on the platform, which is preventing users from initiating deposits. Our engineering team is actively investigating the cause, and we’ll share updates as soon as we make progress. Thank you for your patience and understanding.

Mon, Apr 21, 2025, 05:30 PM(54 minutes earlier)