Earlier today, some users experienced temporary availability issues on our platform. A planned upgrade caused an unexpected issue that briefly impacted certain functionalities.
Our team quickly identified the issue and restored functionality. In applying the required fixes the platform was temporarily unavailable. All services were back operational at 12:20h CET.
We apologize for any inconvenience this may have caused and appreciate your patience. If you still experience any issues, please reach out to our support team.
Resolved
Earlier today, some users experienced temporary availability issues on our platform. A planned upgrade caused an unexpected issue that briefly impacted certain functionalities.
Our team quickly identified the issue and restored functionality. In applying the required fixes the platform was temporarily unavailable. All services were back operational at 12:20h CET.
We apologize for any inconvenience this may have caused and appreciate your patience. If you still experience any issues, please reach out to our support team.
Resolved
Issue resolved. All services are available.
Monitoring
We have applied relevant fixes and are preparing to have our platform back online between 12:00 and 12:15h.
Identified
We have identified the issue and our team is actively working to resolve the root cause as quickly as possible.
We will keep this statuspage up to date with the latest information.
We apologize for the inconvenience and appreciate your patience.
Investigating
We are currently encountering a technical issues causing our platform to be offline.
You might experience issues when attempting to:
Seeing your available up-to-date balance.
Withdrawing or depositing your balance.
Buying or selling an asset.
Withdrawing or depositing crypto assets
Deposits are still being processed. However the balance you are seeing might not yet be updated.
Our team is actively working to resolve the issue and restore the functionality as soon as possible.
