Our teams are building a way to safely restart crypto transfers while our provider stays offline. We’re also doing extra checks to make sure every transfer still meets our usual security standards when we restart.
As before, your funds are safe, and queued deposits and withdrawals will be processed automatically. You don’t need to do anything.
We’ll share another update by 20:00 CET, or sooner as soon as transfers start moving again.
Identified
Our teams are building a way to safely restart crypto transfers while our provider stays offline. We’re also doing extra checks to make sure every transfer still meets our usual security standards when we restart.
As before, your funds are safe, and queued deposits and withdrawals will be processed automatically. You don’t need to do anything.
We’ll share another update by 20:00 CET, or sooner as soon as transfers start moving again.
Investigating
We’re seeing problems with crypto deposits and withdrawals because a third-party service we use to process transfers is down. New crypto deposits and withdrawals are delayed until it’s back.
Your funds are safe. Pending transfers will be processed once the service is restored. You don’t need to do anything, and please don’t send the same transfer again.
We’re working with our provider to fix this and will post another update within 60 minutes.
