Bitvavo

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Technical Difficulties Affecting Onboarding New Users in App
Resolved·Degraded performance

After thorough testing and monitoring we ensured that everything is functioning as expected and users will be able to onboard successfully after completing the Margin quiz without being stuck. Fix was released on both Android and iOS app versions.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.

Thank you for again your cooperation and understanding throughout this process.

Fri, Aug 21, 2026, 04:34 PM
(1 month ago)
·
Affected components
Aug 21, 2026, 01:42 PM
04:34 PM
Buy & Sell Crypto
Onboarding
Updates

Resolved

After thorough testing and monitoring we ensured that everything is functioning as expected and users will be able to onboard successfully after completing the Margin quiz without being stuck. Fix was released on both Android and iOS app versions.

If you encounter any further issues or have any questions, please don't hesitate to reach out to us.

Thank you for again your cooperation and understanding throughout this process.

Fri, Aug 21, 2026, 04:34 PM

Monitoring

Our team has implemented the necessary fixes and confirmed that everything is working as expected.

If you experience any further issues or have questions, please contact our support team.

Thank you for your patience and understanding.

Fri, Aug 21, 2026, 02:32 PM(2 hours earlier)

Identified

We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it.

Workaround: Users who have completed the quiz can manually refresh their browser page to clear the quiz interface and proceed with their margin onboarding.

We are working on a solution and will keep you updated on the progress.

Fri, Aug 21, 2026, 01:48 PM(43 minutes earlier)

Identified

We have identified an issue where the Margin Onboarding Quiz does not automatically disappear or dismiss after a users successfully completes it.

Our team is working on a fix and will update you as soon as possible.

Fri, Aug 21, 2026, 01:42 PM