The connectivity issue affecting FIX API customers using AWS Direct Connect at the Equinix FR5 location in Frankfurt has been resolved.
Connectivity has been restored, and the FIX API is operating normally.
Thank you for your patience and understanding.
Resolved
The connectivity issue affecting FIX API customers using AWS Direct Connect at the Equinix FR5 location in Frankfurt has been resolved.
Connectivity has been restored, and the FIX API is operating normally.
Thank you for your patience and understanding.
Monitoring
The FIX API issue appears to be limited to customers using AWS Direct Connect connections at the Equinix FR5, Frankfurt location.
Customers with multi-site redundancy configured for their Direct Connect paths should not be impacted. If your connectivity is affected, you may need to reconnect to the API.
You can follow the AWS status here:
AWS Health Dashboard
Our services are operating normally, and we’ll provide an update if anything changes on our side.
Investigating
We are investigating an issue affecting the FIX API on our platform.
Users may experience degraded performance or failed FIX API requests.
Our team is working on a fix and will update you as soon as possible.
Thank you for your patience and understanding.
